In the unlikely event our members run into a dispute in relation to extra charges, additional costs or cargo claims and are unable to find an amicable solution … the Atlas Breakbulk Alliance will take its responsibilities to assist.
When both parties agree, a neutral arbitration committee will be installed. Three arbitrators from three different continents will be appointed and their identity will not be disclosed to the disputing parties. Neither will the arbitrators be informed of the identity of the parties in disagreement. All documents will be neutralized. As such a professional decision can be made by inside experts of our industry rather than long lasting legal costly procedures.
Parties agree to respect the decision taken by the arbitration committee which will decide by majority vote.
The rules & regulations of the Arbitration committee, its functioning, the ways to appeal and the decision making are all clearly lined out in our “financial manual” so there can be no misunderstanding or misinterpretation of any kind.
We truly believe it is a of paramount importance to offer this facility to our members thus safeguarding our principles and philosophy.
Serious. Reliable. Professional. Capable. Competitive.
We were looking for a solid agents’ network to provide us all in one. Atlas not only has gifted us with all we needed but it also came with a family environment.
Felipe Abduch Cabral – Brasil